If you have questions about our Technical Support options, or would like to talk about the details and costs associated with the offerings, please use our Contact Us
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Our goal with the Technical Support is to ensure your application is running at peak efficiency, to plan for growth and to anticipate problems
Whether you are running a mission-critical enterprise application with hundreds or thousands of users, or just starting out, our Technical Support package will ensure your application is always available and operating at its maximum capability.
Our Enterprise Maintenance Program is a package of services and support designed primarily for larger customers. It is provided on a contract basis. The goal with this program is to address the development, deployment, implementation and ongoing maintenance issues that are especially important to Enterprises and large organizations that are using or will be using the Alpha Anywhere as their Rapid Application Development (RMAD) platform.
Once a customer has purchased their Alpha Anywhere subscriptions from Alpha Software Corp. [ASC], IADN will provide them with a range of services such as a "Getting Started" program, Level 1 technical support, training courses materials (which include classroom-based, online and onsite training options), one-on-one advisory services (such as mentoring) and contract development services, all at special 'members pricing'.
Customers will negotiate the best price on their Alpha Anywhere subscriptions directly with ASC. IADN receives no payment or commission on these sales.
After having purchased the Alpha Anywhere subscriptions, the Customer may then purchase an Enterprise Maintenance Contract on an annual basis that includes, among others things, the following elements:
- Technical support: IADN will provide Level 1 technical support to its Enterprise Maintenance Contract Customers. IADN will assign a designated Account Manager to the Customer as the primary point of contact for technical support requests and other services. The Account Manager will coordinate the resolution of any Customer-related technical issues that arise, working closely with ASC's support and development staff.
- Other services: IADN will provide Enterprise Maintenance Contract customers with a range of additional services, a "Getting Started" program, Level 1 technical support, training courses and materials (which include classroom-based, online and onsite training options), one-on-one advisory services (such as mentoring) and contract development services, at a special package rate. IADN will also provide its own instructional videos to each of the customer's developers at no cost.
Proactive Application Support
IADN will assign an account manager to monitor any application the customer develops and provide a monthly checklist covering important factors related to performance, security and current status.